Gorton Medical Centre |
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BBC | Health News
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 Complaints If you have a complaint or concern regarding the service you have received from the doctors or any of the staff working within this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. Please ask at reception for the patient information leaflet regarding the complaints procedure. All complaints should be put in writing to the practice manager. Confidentiality We ask for information about you so that you are able to receive the best possible care and treatment available. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information in case it may be needed if we see you again. We only use or pass on information about you to people who have a genuine need for it. Whenever we can, we will remove details that identify you as an individual. Sometimes the law requires us to pass on information: for example a notification of a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. This register does not contain clinical information. EVERYONE WORKING WITHIN THE NHS HAS A LEGAL OBLIGATION TO MAINTAIN THE HIGHEST LEVEL OF CONFIDENTIALITY REGARDING PATIENT INFORMATION. If at any time you would like to know more about how we use your information, please contact Mrs L Heywood, the practice manager. |
